Shipping policy
We are truly grateful to all of you for making us a very busy shop. We look forward to helping you bake better with the products you ordered.
How long will my order take?
Your total delivery time is made up of two parts: the time we need to make your order, and the time the carrier needs to bring it to you.
- Crafting and drying time: approximately 2-3 business days before your order ships. Every rolling pin is engraved and finished to order.
- Carrier transit time: see the table below.
Estimated transit time once your order has shipped (UPS in Europe, FedEx elsewhere):
- Europe: 3-5 business days
- United States and Canada: 3-7 business days
- Australia and New Zealand: 5-8 business days
- Asia: 7-11 business days
- Rest of the world: 7-11 business days
So in practice: a European order typically arrives within 5 to 8 business days of being placed, and a US or Canadian order within 5 to 10 business days.
These time frames are estimates only. They exclude weekends and Polish public holidays, and they can be extended by factors outside our control such as stock arrivals, order volume, weather or customs processing. We will always try to make it as fast as possible.
Shipping cost
Shipping is calculated at checkout based on the weight of your order and your destination. Shipping is free on orders over $99 (or the equivalent in your local currency), applied automatically.
Customs, duties and taxes
European Union and United States: there is nothing extra to pay on arrival. Duties and import taxes for these destinations are prepaid by us and already included in the price you see at checkout.
For all other destinations — including Australia, New Zealand, Asia and the rest of the world — your local customs authority may apply import duties, taxes or handling charges on arrival. These are set by your country, not by us, and they remain the customer's responsibility.
Tracking
You will receive a tracking link by email as soon as your order ships. If your package has not arrived, is lost in transit, is marked delivered but was not received, or arrives damaged, please contact us within 30 days of ordering so we can investigate while the carrier records are still available.
Contact
Goody Woody Karolina Zielińska · Jana Kazimierza 9/29, 01-