Refund policy

By placing an order, you confirm that you have read, understood and accepted the following policy.

Our 60-day money-back guarantee

We give you a full 60 days from delivery to change your mind. If your pin is not what you hoped for, email us at contact@pastrymade.com within those 60 days and we will refund 100% of the purchase price. This applies to every item we sell, including discounted and promotional ones.

This is a commercial guarantee we offer voluntarily. It is more generous than the law requires, and it does not replace or limit your statutory rights below.

Your statutory right of withdrawal (EU / EEA / UK)

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you also have a legal right to withdraw from your purchase within 14 days of receiving it, without giving any reason. To exercise it, simply email us before the 14 days have passed. In practice our 60-day guarantee already covers this period, but the statutory right exists independently and nothing in this policy restricts it.

How to return an item

Email us first so we can confirm your return and send you the address. Your item must be returned in its original packaging, to our workshop of origin in Łomianki, Poland.

You are responsible for the cost of return shipping. We recommend a trackable service, as we cannot guarantee that we will receive an untracked return. Once we receive and inspect your return, we process the refund within 2 business days. Depending on your bank, it may take up to 7 more business days for the funds to appear.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and to let you know whether your refund has been approved. If it is approved, the refund is credited automatically to your original method of payment.

Late or missing refunds

If you have not received your refund yet, first check your bank account again, then contact your credit card company, as it may take some time before a refund is officially posted. Next, contact your bank, as there is often a processing delay. If you have done all of this and still have not received your refund, please contact us at contact@pastrymade.com.

Packages returned to us

If your package is returned to us because delivery failed, the address was undeliverable, there was no response from the recipient, the item was not collected from the post office, or the package was refused, we will refund the order minus the shipping cost. Shipping costs are refunded in full only when the error was ours, such as a wrong address or a wrong item on our side.

Cancelling an order

You can cancel your order for a full refund at any time within 24 hours of purchase, or at any point before it is dispatched. This is in addition to, and does not replace, the statutory right of withdrawal described above.

Orders shipped more than 90 days ago

We are unable to investigate or refund orders shipped more than 90 days ago, as tracking information is no longer available for us to verify. If a p