Contact us
We're Here to Help Real people, real answers
A question before you order? A problem with your package? Or just want to show us your cookies? Write to us — we're happy to help.
Karolina and her team in Poland read every message. Most replies within 1 to 2 hours on business days.
We can help you with:
- Choosing the right rolling pin or cube
- Tracking your package
- Changing your order before it ships
- A return or a refund (30-day guarantee)
- Tips for your dough and baking
Quick answers
United States, Canada, the United Kingdom and Europe: 3 to 5 business days. Asia, Australia, Brazil and Mexico: 6 to 8 business days. The exact time is shown at checkout.
No. There are no customs fees in any country we ship to. Nothing extra to pay at your door.
Try it for 30 days. If you are not happy, we refund you 100%. Just write to us.
Rinse it under running water and brush out the pattern. No soap needed — let it dry, and it's ready for next time.
Show us your cookies! Email a photo of your patterned cookies to contact@pastrymade.com — we love seeing what you bake.
01-248 Warszawa, Poland
contact@pastrymade.com