Frequently Asked Questions
It is the code combined by PM and 4 numbers used by PastryMade to check your orders on our system.
You can find it on your Order Confirmation Email that you will receive once a payment has been made
All orders have processing time BEFORE they are ready to ship.
The time from when your order is placed until it ships. All Rolling Pins have some processing time (crafting & drying time) of approximately 1-2 business days before shipment. For more information, you can check our shipping policy
How quick your order ships depend on a variety of factors. See below for more details. We aim to get orders out quickly as we know you are excited to get baking and celebrating but things like stock arrivals, volume of orders and weather can affect how quick your order gets processed.
We have an estimated time of dispatch on our website and it varies depending on your location. For more information, you can check our shipping policy
Shipping fee varies with the total weight of your order and your country of destination.
You can use the Track my Package option on your Shipping Confirmation Email or manually track you order on our website: https://www.pastrymade.com/pages/track-your-order
Alternatively, you can check the following websites:
Poland Post: https://emonitoring.poczta-polska.pl/?lang=en
We have provided tips and video on how to use the pin effectively. You can check it on our website: https://www.pastrymade.com/blogs/news/having-some-trouble-using-the-rolling-pin-try-some-of-our-tips
Also, on our Official Facebook Page : https://www.facebook.com/pastrymade/videos/2250384438580143/
We have an Order Number that starts with PM**** that should be included on your Order Confirmation Email. We also have our processing time to prevent issues like poor quality pins. Also, once you ordered from us, you should be receiving a recipe with the name of PastryMade
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorised purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.